Talk to Us | Car Rental Customer Service | First Car Rental

Letter of the Month

  • 18 March 2019

    Dear First Car Rental

    I would like to congratulate Nelly on the excellent service she has provided to me in the past week and a half. She is knowledgeable, keeps to timelines as advised and provides the best service that I have received from a car rental personnel. She is a star and needs to be commended. Thank you Nelly.

    Lorraine Chauke

First Car Rental Customer Services Charter

In performing our duties we will:

  1. Act honestly, ethically and professionally.
  2. Be polite, courteous and helpful.
  3. Be transparent with our processes and procedures.
  4. Communicate clearly and in plain language.
  5. Respond promptly to requests for service, advice or information.
  6. To the best of our knowledge, provide complete, accurate and current advice or information.
  7. Endeavour to achieve the highest standards in the work we produce and the vehicles we provide.
  8. Inform you promptly of decisions that will affect you.
  9. Provide you with an opportunity to compliment or complain.
  10. Apply relevant legislation, policy and procedures impartially and consistently.
  11. Respect your privacy and the confidentiality of information provided.
  12. Respond to correspondence promptly and handle telephone and personal inquiries immediately to a successful resolution timeframe on average of 1.86 days.