I apologise for my misunderstanding on re-billing. Now I am fully satisfied with all aspects of the rental.
Just a quick note to say thanks to you and the staff at First Car Rental for the superb service given to my family when they arrived from the UK. They were blown away by the kindness and friendly welcome at the airport and for the service they received when they returned the faultless car.
Good morning Melissa,
I just want to pop a compliment to Cheri. I had to do an urgent change over for a customer and was helped by her. I left the Randburg office at 18:00 and got to your branch at 19:00 and she went out of her way to assist me. Thank you again for all the assistance last night.Cheri saved my life and my EFS client got her car early this morning.
Leanie Swart (Branch Supervisor - First Car Rental Randburg)
18 March - WINNING LETTER
I would like to bring to everyone's attention, the excellent employee you have in Bob. When returning our rental car to Cape Town Airport branch on 13 March, we accidentally returned the car to the collection point. We had unloaded all our suitcases but were told by a staff member that we couldn't leave the car there and that we would have to take it back to the returns area. With all our luggage unloaded, we were frankly a little upset.
At this point Bob, your star employee stepped forward and said “don't worry Sir, I will return it for you.” He then checked the car and gave me a copy of the necessary paperwork.
In my opinion, he is an outstanding employee and a credit to your company. When we visit Cape Town later this year we will most certainly be hiring one of your vehicles.
I write this compliment to Lana Baker for her efficient and effective resolution of my query regarding the release on an amount held by your company. If your other staff could take a leaf from her, you would save yourself the trouble of losing clients like me. She knows what she's talking about and actions it. Thank you Lana!
I can see that all amounts were refunded by First Car Rental and the matter has been resolved. Many thanks for the excellent service. I will certainly recommend you to my friends.
The gentlemen who checked us in at the car rental desk was very helpful.
Thank you very much for assisting with my client Mr E Towsen. Mr Towsen and I really appreciate it. You definitely “go the extra mile!” Well done! You are an asset to First Car Rental. It is always a pleasure doing business with you.
Jean Bulmer (5* Star Car Rentals)
I would like to convey the compliment from my client Bernardo. He was very pleased by the professionalism and punctuality of the staff at First Car Rental. His car was delivered to him 15 minutes earlier than the scheduled time. Thank you First Car Rental for your support.
Fransisca Smith (Senior Reservations Consultant - Empire Fleet Solutions)
I just want to say a very big thank you to Akhona! I love having you on the team and I am thankful that I can always count on you. You make my life a breeze!
Janette Greeff (First Car Rental Area Sales Manager - Free State and Northern Cape)