06 January - WINNING LETTER
We hired two vehicles in December for our trip to Cape Town. What we didn't reckon on, was the luggage as well. We were stuck with 7 persons per vehicle plus luggage and no way of getting it to our holiday apartment in Camps Bay without doing double trips.
This was no bother to your office and Chantelle gladly offered to assist us by loading our luggage into her personal vehicle and delivering it safely to Camps Bay. I cannot tell you how grateful both I and my family from overseas were for her kind assistance.
This kind of service is unheard of, especially these days with crime being so high. Never for a moment did I feel our luggage wouldn't arrive as promised. A great big 'Thank you' to Chantelle of the First Car Rental Cape Town Airport office for her kind assistance. We will not hesitate to recommend First Car Rental to our friends, family, colleagues and clients in the future.
I would like to thank the First Car Rental team at OR Tambo Airport Branch for the wonderful service they gave my client. I must say he was very appreciative of the service standards. He is very happy when he gets a car from First Car Rental. Keep up the good work.
Magda Pretorius (Director - Travel Today)
I tried to book a car on the First Car Rental website for JHB last night and there were no cars available. I called the central reservations number and received excellent service. I am super impressed with the professional and pleasant service I received.
I would really like to say thank you to Triska from the First Car Rental Customer Relations Department for the awesome service she provided in assisting me with my queries. She was attentive to my needs and very professional. She handled my queries perfectly and I was convinced that she could resolve them. I am happy with the First Car Rental, but it is people like her that make it a worthwhile customer experience.
My wife and I were stranded in Bergville, KZN. Zuma from First Car Rental Pietermaritzburg office responded to our call and was most professional, empathetic and understanding in helping us replace the car. His efficiency and regular communication helped us through what would have been an otherwise traumatic affair for us. Thank you David.
Thank you for all your assistance, I appreciate the help. You are a credit to your profession.
Caroline Scott (Sales & Marketing Support - NuAngle)
Dankie vir die terugvoering. Alles is nou in orde. Ek het eers vandag gou gekyk of alles reg is. Weereens baie dankie vir jou moeite en vinnige optrede. Ek was van plan om nooit weer by julle n motor te huur nie, maar na alles wat jy gedoen het om dit reg te stel vir my, het jy my vertroue geheel en al weer in julle maatskappy herstel!
Ek sal defnitief van julle maatskappy gebruik maak as ek weer Suid-Afrika toe kom.