This was the first time I ever rented a car. I was worried because 99% of the "car rental agencies" online either did not reply to my request or had too many hidden costs. Car rental seemed like a nightmare!
I needed a car urgently and contacted First Car Rental and spoke with Nelly. She was absolutely wonderful. She was patient and answered all of my queries over and and over again because I was so nervous about renting a car for the first time.
I got to the Klerksdorp branch the next day to pick up my vehicle. All I can say is 'Wow!' Not only was everything soretd and booked, it was a very pleasant first time expereince. When I left with my sparkling clean vehicle, it felt like I had been a client with First Car Rental for years. There were no hidden costs and no surprises. You made my worrisome situation into a smooth and relaxing event. On a scale from 1 to 10, I give First Car Rental an 11!
I just wanted to thank Henrie for his help yesterday. The Chevrolet Spark I rented wouldn't start and I was stuck in the middle of the road. I appreciate how Henrie quickly arranged another rental car and had mine towed. Much appreciated.
I just want to thank the staff of Sandton branch for assisting my client. Thank you for the excellent service. I appreciate each of you.
Maryke Mundy (Senior Reservation Consultant Empire Fleet Solutions)
11 July - WINNING LETTER
I would like to compliment Prudence from the King Shaka International Airport branch. Yesterday when I returned my vehicle, Prudence checked and accepted the car. After checking in at the airport, I realised that I had forgotten my IPAD in the car.
I called a central reservations number and they gave me KSIA details. The person I spoke with was most helpful and called me back to say that Prudence would bring the tablet to the check-in security gate. And needless to say, within 5 minutes Prudence had brought me my tablet, much to my relief.
It was because of the great service I received when I brought in the car that I actually took note of her name. The lady in the office was also fantastic and I am grateful to First Car Rental staff for their honesty and great service.
Dr. Leanne Mandim (Senior Manager – PwC)
Good day Ransom
What a pleasure doing business with you. I appreciate your reply to my email and being a star with the immediate letter for the bank regarding release of funds. I have had such a pleasant experience dealing with you and Lana. We will be back.
I had the best car rental service from First Car Rental Bloemfontein branch a month ago. Please keep it up.
Dear Mr Barritt
It gives me great pleasure to inform you of how pleased we at Altimax (Pty) Ltd are with your staff and services at various airports as well as your Centurion Branch.
Special mention must be made about a very important person to us, Mz Suzanne Botha, Sales Manager: Northern Cape, She is always there for us and will go the extra mile with a great smile. She is a real asset to her clients as well as your organisation. We sincerely appreciate your service.
Elble Lamprecht (Senior Administrator: Board of Directors – Altimax)
On 9th July I had to urgently hire a car from East London Airport to go to the Grahamstown Arts Festival. All other car hire utilities couldn't help me except for First Car Rental. Although my car had not arrived when I landed at East London Airport, Mimi, the sales consultant, was very helpful and quickly made a car available. I even managed to make it to Grahamstown on time for my show.