August 2014

  • 01 August

    Dear First Car Rental,
    I would like to express my utmost gratitude for the excellent service that we receive from Nelly Monama. She always assists us in the most stressful situations and for that we are so thankful. She can actually make our day when we need her most.

    The turnaround time is remarkable as we do not have to follow up because Nelly is always on time.

    Nelly is a true asset to First Car Rental and is always a pleasure to work with. Thanking you once again Nelly.

    Mr Jay Velen (Case Manager - Renault South Africa)

  • 05 August

    Dear First Car Rental,
    I hired a vehicle - POLO Vivo ND 689 414 from 11 June 2014 to the 1 July 2014. I must compliment your manager - Antonio Chinnapian for the excellent assistance he gave me. His responses to all my questions were quick and helpful. I think Antonio is great asset to First Car Rental.

    It is good to know that we still have some good people around; people that are conscientious and hard working. I admire people like him. Well done, First Car Rental. I am sure I will return when I need car hire.


  • 08 August

    Dear Tarryn,
    I thought my request would get lost in the system and I was not sure if you would respond. Thanks again from unusually sunny Perth.


  • 13 August

    Dear Tarryn,
    I have recently had a lot of correspondence with Esna Venter. I would like to bring to your attention that her service and patience are absolutely excellent! This is the type of person that I would employ. Excellent service from First Car Rental.

    Stefan Boshoff (Manager Crop Claims Agriculture - Mutual & Federal Insurance Company Limited)

  • 13 August - WINNING LETTER

    Dear First Car Rental,
    I work for Tuff Tint in Ferndale and we have a contact with First Car Rental to rent cars when our cars are being serviced. We often need cars at the last minute as our technicians cannot do their work without mobility.

    I am writing to let you know that Petro Redelinghuys is fantastic at her job. I can call her anytime of the day and she will help me there and then. No matter what the problem is, she always fixes it. Petro is extremely efficient and always friendly, polite and ready to help.

    When she comes to the office to see if we need anything or have any problems, she greets all the staff with a warm smile and makes everyone feel safe knowing that she is looking out for us as a company.

    In this country, great service is never given nor expected, so when it is received it is a gift. Petro exceeds great service and always goes over and beyond to make sure that we are happy and get what we need, when we need it.

    It's great to know that there are still people out there who actually take pride in their jobs and in the people they offer their services to.

    Kelly Baker

  • 14 August

    Dear First Car Rental,
    I have been dealing with this issue for more than one month through customer service of my agency with no results and you solved the issue in less than 24 hours! I appreciate your service and will continue to recommend First Car Rental.

    Noam Safran

  • 18 August

    Dear First Car Rental,
    I would like to thank Tarryn. She is a real ambassador for First Car Rental.


  • 19 August

    Dear First Car Rental,
    Thanks for the superb service at King Shaka Airport branch this morning! I'm going to be cruising in the Midlands in my upgrade.

    Tim Perks

  • 20 August

    Dear First Car Rental,
    I dealt with Abu from Pamona and he was wonderful. He was very helpful and very friendly. I will tell everyone about him and will tell all my friends and colleagues to get in touch with Abu at First Car Rental Pamona any time they need to rent a car.

    Theresa Menezes

  • 22 August

    Dear First Car Rental,
    Many thanks for the credit of the remaining funds from my deposit covering my reservation. As a first time user of your services, I would like to congratulate all staff at O.R. Tambo branch and the staff at Park Station on their excepional service. The experience was a real pleasure. We look forward to next time.

    Richard Pender

  • 22 August

    Dear First Car Rental,
    Thanks for looking into the issue and keeping me informed.

    Andrew Cook

  • 22 August

    Dear Tarryn,
    I would like to compliment Ransom on his efficiency and quick turnaround time. It makes my job so much easier and alleviates so much stress because we in turn don't get shouted at by the customer. Another key member is Lana, who will always help me, when I am in need of urgent response. The other person is you! Thank you to all of you who, without realizing it, help us run a successful company.

    Petro Redelinghuys (Area Sales Manager: Gauteng, First Car Rental / SIXT Rent a Car)

  • 26 August

    Dear Cindy,
    Just want to compliment Tarryn on always helping me when I really need urgent help. You have a key team at Customer Care and even Ransom, who has joined the team only recently, has really shown efficiency and a very quick turnaround time. I have emailed Tarryn regarding him and Lana, but wanted to also let you know that Tarryn has really helped me over and above what is needed.

    Petro Redelinghuys (Area Sales Manager: Gauteng, First Car Rental / SIXT Rent a Car)

  • 28 August

    Dear First Car Rental,
    I just wanted to commend the service that I have received from Maryke and Hannelie. You make it a pleasure dealing with your company.

    Sue Briedenhann

  • 29 August

    Dear First Car Rental,
    A warm thank you to Debbie Botha and her team at King Shaka Airport Durban for going out of their way to assist us during our most recent vacation. Mrs. Botha was very accommodating and helpful during and right to the end of our rental period, especially when we encountered some problems with the booking service. We will definitely make use of your services again when on vacation in KZN!

    Annari Jansen

First in Car Hire. First in Service.