June 2015

  • 01 June

    Dear First Car Rental,
    On the 11th of May 2015 I had to take my car into Mahindra Pinetown for repairs. I contacted a few car rental companies and even though our company has a rental agreement with Europecar they were not very helpful.

    Antonio, from your Pinetown branch, was very helpful and I had a car within minutes. Even when I phoned about the return of deposit and even though I got it wrong, he never lost his cool and calmly assisted me to get to the right answer. Thanks to your great team I had an excellent experience.

    Thomas Redelinghuys (Technical Specialist - Ulco Factory)

  • 03 June

    Dear First Car Rental,
    As usual, excellent service again by Akhuna!

    Elize Nicholas

  • 03 June - WINNING LETTER

    Dear Elmarie,
    Thank you for helping us with our weekend rental. The staff at George Airport were very helpful and the process was simple and quick. Marinda had forgotten her sunglasses in the car and realised it only about 20 minutes later, but the person who checked the car in handed them back to her at the counter.

    We were very impressed.

    Edward Quinn (Packit Packaging Solutions)

  • 03 June

    Dear First Car Rental,
    I just wanted to put on record how grateful I am that Shantelle is the contact for Echelon. She is by far one of the best call centre agents that I have ever worked with and has made things so much easier for me by how she deals with Echelon.

    With me being new to the Replacement segment, I couldn't have asked for a better person to get me through all the nitty gritty. She has also displayed immense maturity in the way in which she handles issues and tricky situations - which I am so thankful for.

    Lyn Smit (International Sales Manager - First Car Rental)

  • 03 June

    Dear First Car Rental,
    I received excellent service today! My online query was sorted out in a matter of minutes. I even had another query resolved over the phone in seconds! Thanks again!

    Ann Rein

  • 05 June

    So thankful for First Car Rental's 'can-do' attitude and support! Thanks to you, I got last-minute wheels for my Pretoria trip! Yay!

    Heinz Winckler

  • 05 June

    Dear First Car Rental,
    Your car and excellent service help make our holiday!

    Pete Richardson

  • 09 June

    Dear First Car Rental,
    It is with humility and profound gratitude that I am writing this letter to thank your staff for the wonderful way they assisted me on Tuesday, the 2nd of June 2015.

    I flew to OR Tambo and my office booked a car for a day from your company. I was pleasantly surprised with your staff's efficient service and more so when I received an upgrade to a better car.

    This really made my day and my stay in Johannesburg much more pleasant. Please convey my gratitude to Zelda Boyens and Belinda van Tonder.

    I would also like to mention that we use Conway Travel to do our bookings. I make use of your company every three months in Johannesburg and Durban but was not impressed with the quality of the vehicles in the past. However, with the experience I had at OR Tambo and the service I received from your staff I have now instructed my office to only make use of First Car Rental going forward.

    Francois Matthee (National Security Manager - Packit Packaging Solutions)

  • 12 June

    Dear First Car Rental,
    Thank you to Amanda from First Car Rental Cape Town for such amazing service.

    Briony Leigh Smith

  • 18 June

    Thanks First Car Rental for supporting our transport needs for our Young Leaders Conference Durban 2015.

    My Career in Insurance (Non-Profit Organisation)

First in Car Hire. First in Service.