Talk to Us | Car Rental Customer Service | First Car Rental

Letter of the Month

  • 1 October

    Dear First Car Rental

    Words cannot express how grateful I'm am to have been served by Prudence today. This morning I was down but her smile and positive attitude brought a smile to my face.

    I travel a lot for my book promotions and never have I received such warm exciting service.

    Clients or customers are the core pillars of business and if they are not treated well, they will leave. Today, I felt like a queen, even renting a small car. Prudence made me feel human and special. Her warm spirit just made my day and I wanted to thank her deeply.

    I'm now a First Car Rental advocate/ambassador and will bring more clients for you.

    Fikile Hlatshwayo - Author of Blacks Do Caravan

First Car Rental Customer Services Charter

In performing our duties we will:

  1. Act honestly, ethically and professionally.
  2. Be polite, courteous and helpful.
  3. Be transparent with our processes and procedures.
  4. Communicate clearly and in plain language.
  5. Respond promptly to requests for service, advice or information.
  6. To the best of our knowledge, provide complete, accurate and current advice or information.
  7. Endeavour to achieve the highest standards in the work we produce and the vehicles we provide.
  8. Inform you promptly of decisions that will affect you.
  9. Provide you with an opportunity to compliment or complain.
  10. Apply relevant legislation, policy and procedures impartially and consistently.
  11. Respect your privacy and the confidentiality of information provided.
  12. Respond to correspondence promptly and handle telephone and personal inquiries immediately to a successful resolution timeframe on average of 1.86 days.

First in Car Hire. First in Service.