Talk to Us | Car Rental Customer Service | First Car Rental

Letter of the Month

  • 01 July 2017

    Dear First Car Rental

    I would just like to bring to your attention the amazing service we received from David at your Pietermaritzburg Airport branch.

    We had quite a complicated booking, as we wanted a specific model from Group U. David went above and beyond to organise this; he phoned numerous First Car Rental branches on our route to see if we could change the car on our journey. Eventually, he managed to get a car from Durban.

    David was so patient, courteous and went above the normal line of duty to secure a car for us. He is a real asset to the First Car Rental team, and, due to his efficient and friendly service, we would, without a doubt, rent with First Car Rental again and will gladly recommend your company.

    Angela de Jong

First Car Rental Customer Services Charter

In performing our duties we will:

  1. Act honestly, ethically and professionally.
  2. Be polite, courteous and helpful.
  3. Be transparent with our processes and procedures.
  4. Communicate clearly and in plain language.
  5. Respond promptly to requests for service, advice or information.
  6. To the best of our knowledge, provide complete, accurate and current advice or information.
  7. Endeavour to achieve the highest standards in the work we produce and the vehicles we provide.
  8. Inform you promptly of decisions that will affect you.
  9. Provide you with an opportunity to compliment or complain.
  10. Apply relevant legislation, policy and procedures impartially and consistently.
  11. Respect your privacy and the confidentiality of information provided.
  12. Respond to correspondence promptly and handle telephone and personal inquiries immediately to a successful resolution timeframe on average of 1.86 days.

First in Car Hire. First in Service.