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Letter of the Month

  • 13 December

    Dear First Car Rental

    I rented First Car in Mauritius, Johannesburg and Cape Town.

    A name that deserves special mention is Agreement of Johannesburg Airport Branch. He's courteous and cheerful. He knows his job well and is very efficient. In short, he is one staff member who certainly goes the extra mile.

    Please convey my thanks and regards to Agreement and I wish him well.

    Kiong Voon

First Car Rental Customer Services Charter

In performing our duties we will:

  1. Act honestly, ethically and professionally.
  2. Be polite, courteous and helpful.
  3. Be transparent with our processes and procedures.
  4. Communicate clearly and in plain language.
  5. Respond promptly to requests for service, advice or information.
  6. To the best of our knowledge, provide complete, accurate and current advice or information.
  7. Endeavour to achieve the highest standards in the work we produce and the vehicles we provide.
  8. Inform you promptly of decisions that will affect you.
  9. Provide you with an opportunity to compliment or complain.
  10. Apply relevant legislation, policy and procedures impartially and consistently.
  11. Respect your privacy and the confidentiality of information provided.
  12. Respond to correspondence promptly and handle telephone and personal inquiries immediately to a successful resolution timeframe on average of 1.86 days.

First in Car Hire. First in Service.