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Letter of the Month

  • 01 March 2017

    Dear First Car Rental

    I wish to commend Siphiwe (please excuse the spelling if I have it wrong) from First Car Rental King Shaka International Airport.

    He was a perfect example of how customer service should be. He was patient, courteous, attentive and exceptionally helpful throughout.

    If you have a customer service award, I would like to strongly recommend him for this honour.

    I will return to you for all our car hire needs based on this experience.

    Marie-Therese Portolan



First Car Rental Customer Services Charter

In performing our duties we will:

  1. Act honestly, ethically and professionally.
  2. Be polite, courteous and helpful.
  3. Be transparent with our processes and procedures.
  4. Communicate clearly and in plain language.
  5. Respond promptly to requests for service, advice or information.
  6. To the best of our knowledge, provide complete, accurate and current advice or information.
  7. Endeavour to achieve the highest standards in the work we produce and the vehicles we provide.
  8. Inform you promptly of decisions that will affect you.
  9. Provide you with an opportunity to compliment or complain.
  10. Apply relevant legislation, policy and procedures impartially and consistently.
  11. Respect your privacy and the confidentiality of information provided.
  12. Respond to correspondence promptly and handle telephone and personal inquiries immediately to a successful resolution timeframe on average of 1.86 days.

First in Car Hire. First in Service.