01 February - WINNING LETTER
We rented a car this morning and we were served by Ditshoanelo Mothibedi at First Car Rental Randburg. I cannot remember when last we experienced services from someone with such aptitude. She was very professional, friendly and her attitude was simply brilliant! Please congratulate her on our behalf.
Anton & Miranda vd Merwe
Hello Cape Town Airport team,
Hope you have recovered from a hectic business weekend! Thanks for sorting the XTRAIL, it is much appreciated.
First Car Rental - First Class by your efforts!
I have been travelling Wednesday and Thursday in my rental car. I really can't remember the girl's name working at the First Car Rental Lanseria branch, with the long brown hair, but excellent, excellent service. I don't think I will be getting any other service as good as that and she even remembers my name and all my little preferences.
While I was approaching the booth, I heard her already asking one of her colleagues to get my keys ready and so on. There were other people standing there obviously wondering who I was, but the manner in which she greeted me and got on it before I entered the door made everyone appreciate her brilliant and excellent service.
The staff at First Car Rental Durban were also very helpful and friendly and I could steal them for customer excellence!
Obviously, my favourite branch is Lanseria. The lady with the long dark hair knows her stuff very well and so does her team. I hope that this message will be sent to her and the team. I want you to know they are great and of course, so is Durban.
Thank you for making my travels such a pleasure, it is flawless.
Deon Roets (Academic & Quality Manager – Capsicum Culinary Studio)
Dear Ezna (Customer Service)
Thank you so very much for always being so friendly; for always being extremely helpful; and for always getting my queries sorted in no time at all. You are a star!
I used vehicles from First Car Rental Lanseria depot twice in January. I must commend your staff on their professionalism, friendliness and helpfulness. I want to thank Melissa in particular who was the person that assisted me on both instances.
Fanie van der Walt
Thank you very much for your hospitality. You were a pleasure to speak to. I wish I could speak to a Monique whenever I contact the reservations department.
Jody Van Rheede
Dear Candy from Port Elizabeth Branch,
Thank you for always lifting our spirits with your contagious laugh no matter how bad our day is. You are a STAR!
Elmarie Beukes (Contact Centre Manager)
I would just like to let you know that in the last few weeks where we have been under such tremendous pressure with the stop sale and customer demand, I have never experienced better service from these three ladies – Akhona, Witness and Nelly. Please know that they are literally top of the centre. If they deal with all our customers like with me, they really should know this, and we should hang on to them.
Petro Viljoen (Area Sales Manager)
I would just like to thank the First Car Rental Reservations team for all the support, assistance and patience. Special thanks to Akhona and Witness for handling all the urgent bookings, amendments and everything else I requested from them. They really make my life so much easier. Thank you, you are true team mates!
Janette Greeff (Area Sales Manager: Free State and Northern Cape)
I would like to advise you that I had such good service from Petro at the call centre this weekend – as luck would have it, I had to run around on Saturday morning and Sunday afternoon for customer's request – and Petro was very helpful and efficient.
P. Viljoen (Area Sales Manager)
Good day Tarryn-Lynn,
I would like to thank you for your speedy response regarding the complaint of Mrs Moselesele. If I have to sum up the situation, I think it was a case of miscommunication between our client and your employee on duty the day of the incident.
I am just glad this issue was resolved quickly.
Trust you are well.
I would just like to compliment First Car Rental for their friendly staff and service offered to Heidi. She did a coastal trip last week and she received good service at First Car Rental Durban, Cape Town and Port Elizabeth. Well done to you and your staff all over the country.
Joan Pretorius (Executive Secretary - Toll Global Forwarding)
Further to Joan's mail – a big "thank you" and "well done" – I was very, very impressed with the service I received in Cape Town, Durban and Port Elizabeth. The staff were friendly and very helpful. It was an absolute pleasure dealing with all of them.
Heidi Muller (Regional Import Manager – Gauteng, Toll Global Forwarding)
You guys are tops. I recently used First Car Rental services at Mthatha and Cape Town and received excellent service and a great car both times. Keep up the great service.
Everything went well. The car was great and we received really friendly service.
Niall McNulty (Digital Publisher - Cambridge University Press South Africa (Pty) Ltd)
I often use the car rental services of First Car Rental. I returned a rental about 14h00 on Sunday. The staff member at the returns office was polite, friendly and professional and my experience was an absolute pleasure.
After returning the car, I walked to departures - with my luggage. He caught up with me a 100 metres or so away with my raincoat. I had left it in the car. I was so taken aback and focused on departing, that I didn't take his name. Please thank him on my behalf and commend him for his honesty. I appreciate it. What an ambassador on every level for South Africa!
Jeffrey Rink (Clinical Psychologist - Ecopsychology Africa)
I'm not sure whom I can forward this to, but I would like to commend First Car Rental on the very good service that I received from Witness. She is always willing and follows up before I even have to think about it. Well done again guys!
Donna Coetzer (Siemens PTY LTD)