I returned my car on 11 March. I forgot my phone and purse in the car and only realised as I was about to board. I quickly ran back and was absolutely blown away to know that all my items were safe.
I would like to convey my thanks for the wonderful and efficient manner in which First Car Rental operates and also for the extreme honesty of your staff. I would also like to commend the gentleman who deals with all the lost and found. He is an amazing person and an asset to the company.
Mrs Beryl Johnson
I had a query about damages for a missing jack in the car. Many thanks for assisting in sorting out this issue and thanks to Lana as well. She was very calm and polite even though she was placed under "a bit of pressure"! She therefore deserves a smiley face!
Mark Behrens (Henkel S.A. (Pty) Ltd. - Market Segment Manager – Liofol)
10 April - WINNING LETTER
Hello Una and Cindy,
This compliment is long overdue but better late than never. I want to thank Lyn Hall, Francois and Trevor at First Car Rental George as well as the regional staff at Port Elizabeth for making a plan for one of our shareholders. We needed a very competitive rate at the last minute and Lyn did her best and came through for us. She took all my calls and treated the matter as urgently as I needed her to. I was so thankful and very impressed!
Trevor and François were also so kind and patient with my constant calls.They all worked together to help me get a car and when it wasn't in George they drove it up the night before. They all really went the extra mile and I want to make it known that it was such a pleasure and relief having dealt with them all.
Thank you so much!
Casey Naidoo (Personal Assistant - Coricraft)
Thank you for professional and effortless service.
Your staff at OR Tambo International Airport and Cape Town Airport on 30 March, 31 March and 2 April were extremely friendly and should be complimented.
I know I've completed the survey after my Service Ambassador training with Sarah yesterday, but I personally wanted to send you an email to advise you that she is very good at her job, and the training was such fun, it made learning easier and it made me want to go to training.
She has a very good training method. It was by far, in all the training I've had, the best.
Petro Redelinghuys (Area Sales Manager - First Car Rental / SIXT Rent a Car)
Thank you to Khanyisa and the team for solving my problem so quickly and effectively.
Everything went according to plan, the booking on website worked and the car was provided to us in time. The paperwork was simple and straightforward. We drove the car from Durban to East London and back and our trip was very comfortable and economical. We had no problems returning the car and the invoice was quick and accurate.
What more could one ask for? Just thought I would express my appreciation and thank you for the upgrade from Group B!
P.S. – The website was good, but different options such as Standard, Super and Super Plus are not all that obvious. Takes a few quotes to realize you get a much better deal on a 4 day rental, compared to 1 and 3 day rental.
Roslyn and Roxanne
I am very happy with the service I received. The lady at reception and the personnel who assisted me when I returned the vehicle were very friendly and helpful at your OR Tambo branch.
Petré van As
Thanks First Car Rental East London Airport for great service! One very happy customer!
I want to compliment Lana on her good attitude and thank you for cancelling the authorisation amount First Car Rental owed me so soon. Well done on the good service.
Wow! I was able to email myself my invoice from First Car Rental directly from their website! I really enjoy working with efficient companies.
Thanks Tarryn Lynn Lange for finalising my refund so quick. Much appreciated and keep it up!
Thanks very much for excellent service received from your branch as usual. Keep the spirit up.