First Car Rental Wins Four 2017 ACSA Feather Awards
December 2017 - First Car Rental is proud to announce that four of its airport branches have been named 'Best Medium Car Rental Operator' in 2017 by the Airports Company South Africa (ACSA).
The annual ACSA Feather Awards recognise top performing airport members for outstanding customer service rendered throughout the year. The awards are based entirely on customer feedback, which is collected through surveys, face-to-face interviews and "mystery shopper" appraisals. This data is then analysed by two independent organisations, the Transport Research Laboratory based in the UK and the Airports Council based in Switzerland.
From left: Bloemfontein (Isaac Lenyekwane, Victoria Mahasane, Thabiso Masipa and Reg Sefothlelo); Kimberley (Lorraine Chauke and Arthur Senoedi); Upington (Riëtte Nöthling (middle) with two ACSA managers)
From left: King Shaka International Airport - Karry Werth (Regional Operations Manager); First Car Rental King Shaka International Staff; Landi Kühn (Branch Manager)
Congratulations to Christo Saayman, Rob Hill and their teams, listed below:
Christo Saayman (Regional Operations Manager – Gauteng and Outlaying Areas branches)
Rob Hill (Regional Operations Manager – King Shaka Airport and Depot)
- • Isaac Lenyekwane (Manager)
- • Leonard Barnes (Supervisor)
- • Dilahlwane (Victoria) Mahasane, Mandisa Makhubalo, Dimakatso Ramanamane, Thabiso Masipa, Lefa Makekema, Marumule (Reg) Sefothlelo
- • Michelle Voulgarellis-Grobler (Manager)
- • Phitshana (Lorraine) Chauke, Thabo Motshabi, Arthur Senoedi
- • Riëtte Nöthling (Manager)
- • David Boer
King Shaka International Airport
- • Yolandi Kühn (Manager)
- • Kubashnie Govender (Supervisor)
- • Nomthandazo (Gloria) Nene (Supervisor)
- • Nonkululeko Nxumalo (Supervisor)
- • Marcia Gokol (Supervisor)
- • Andisa Gqibani, Ntombifuthi (Rebecca) Nxumalo, Yandisa Jayiya, Sithembile Khanyase, Nombuso Majola, Nontando (Noelene) Mbatha, Sphe Mdletshe, Khumbuzile Goosebell, Nosipho Mkhondwane, Domo Mnyandu, Nomcebo Motaung, Ayanda (Precious) Nkosi, Ayanda Gumede, Wandile Gumede, Lindani Mendu, Percy Msane, Nomfundo Ndlazi, Eric Njiyela, Njabulo Sibisi, Nomathemba (Noma) Mhlongo, Siboniwe Nxumalo, Promise Masondo, Ayanda Mbatha, Nqobile (Melody) Mbatha
"Well done to the Upington, Kimberley, Bloemfontein and King Shaka Airport branch staff. Thank you for your hard work, commitment and dedication to our wonderful brand and, most importantly, to our customers," says Adélle Nel, Executive Head: Operations & Training at First Car Rental
To read First Car Rental's Customer Service Charter, click here.