Car Hire Reviews | April 2017 | First Car Rental
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Car Hire Reviews

April 2017

  • 02 April 2017

    Dear First Car Rental

    Please accept my sincere thank you for the way in which Yolandi dealt with my issue on Saturday morning.

    She is exceptionally good at customer service and listened to me even though I was grumpy.

    Thank you for going the extra mile.

    Liza Gropp-Els - Chief Legal Counsel: South Africa, Nandos

  • 14 April 2017

    Dear First Car Rental

    Credit where it is due. The car I hired from First Car Rental George Airport experienced a fuel leak moments after arriving in Oudtshoorn. Upon calling for a replacement, I received a new vehicle about two and half hours later. A great turnaround time considering the car had to be picked up and a towing company had to head my way. Good job!

    Hanno Labuschagne

  • 18 April 2017

    Dear First Car Rental

    I would like to give some feedback on the service I received from Michelle Stephenson at the First Car Rental Southbroom office.

    Having rented a car in Durban and driven it to Southbroom for the Easter weekend, I managed to lose the key on the beach. It must have been a major inconvenience to Michelle to be called out on Saturday to assist.

    She ended up having to call in a tow truck to move the car into her yard. She did it with a big smile and great enthusiasm. She went completely above and beyond.

    Thanks to her, it all ended well and I was given another car to take back to the airport.

    I want to thank her very much indeed, and say that I intend on using and recommending your office in the future.

    Alex Andersson - Energy Group

  • 18 April 2017

    Dear First Car Rental

    I received such great service from First Car Rental Port Elizabeth earlier this month. The staff were great, and, as a previous customer of FCR, I was given an upgrade, which was so welcome! It is service like this makes me want to use First Car Rental again.

    Sally Young

  • 24 April 2017

    Dear First Car Rental

    Nelly is the best and most helpful. She always goes extra mile. It is always a pleasure to deal with her.

    Nthabiseng Koki - Vehicle Replacement Agent, Gage Car Hire

  • 28 April 2017

    Dear First Car Rental

    Awesome customer service from Karry. She made our lives so easy with the great service. She was extremely helpful and very understanding.

    I wish to meet more people like her. She is the best. Thank you.

    TimTouch Tshaboeng

First in Car Hire. First in Service.