Car Hire Reviews | April 2016
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Car Hire Reviews

April 2016

  • 1 April - WINNING LETTER

    Dear First Car Rental,
    I am sending you this email because, while most companies promote their "wonderful customer service", few actually deliver.

    However, in view of my recent experience with a First Car Rental at Cape Town International Airport it is a pleasure to acknowledge Morne Terweer, who truly did provide a wonderful customer experience.

    In most cases, today's prices and products are very comparable. The only way to differentiate yourself is with superior customer service and this is exactly what Morne provided.

    I will not hesitate to make First Car Rental my vendor of choice in the future nor would I hesitate to recommend it to my family and friends. And this is simply because Morne delivered exceptional customer service (shortened).

    Harry Dine

  • 7 April

    Dear First Car Rental,
    There are occasions in life where a simple compliment paid to a central 'contact us' email address is not recognition enough for staff in service organisations who go above and beyond what most would consider 'satisfactory customer service'; this is one of those occasions and hence my mail to you.

    During a recent holiday to South Africa I rented a car with First Car Rental from Durban King Shaka International Airport. For a variety of reasons (my fault) the initial rental process was far from straight forward, but rather than take the easy option of refusing me a vehicle, two of your staff members - Debbie (manager) and Denise (member of staff) - worked wonders over the period of an hour to resolve the issues. During this time, their positive attitude and professional approach were nothing short of outstanding.

    Later in our holiday, a change in travel plans (choosing to drive rather than fly) from Durban to Johannesburg, meant that I put Debbie and Denise to the test once again when I requested to retain the car I had for the full duration of our stay in South Africa and cancel the Johannesburg rental I had already made. On the surface what appeared to be a simple process was significantly complicated by an intermediary company with whom I had made my original bookings - this led to Debbie spending 20 minutes on the phone to the USA resolving an issue that I was unable to do; she was simply brilliant.

    I do not know if your company has a means to recognise those staff who go above and beyond the call, but if it does, these two ladies deserve the highest accolade; it is not over stating things to say that without their help the start and mid point of my family's holiday would have been very different.

    Iain Church

  • 12 April

    At First Car Rental Lanseria Airport I receive service with a smile every time. Thank you.

    Gay-Lynn Rheeders

  • 13 April

    Dear First Car Rental,
    We would like to tell you a little bit about the people of First Car Rental we have been dealing with.

    Firstly, when Khanyisa visits it's a highlight for all of us here at Avetur Travel Agents. When we phone for a booking, speaking to Akona, Nancy, Fana, Witness and all the others, it is always such a pleasure dealing with them. Neries and Stoffie in the account department are also always eager to sort out any misunderstanding or problems we have with the accounts.

    Our clients are happy dealing with First Car Rental and so are we.

    Bea & Olivia (Avetur Travel Agents)

  • 18 April

    Dear First Car Rental,
    A huge thank you to First Car Rental for providing safe transport for our guests all week. We couldn't do it without you! #Stellenblog.

    Stellenbosch Wine Route

  • 18 April

    Thanks to Tarryn at First Car Rental customer service department for quickly resolving this case in the time promised. I would definitely have no problem in recommending this company to use for car hire.

    Lauren Shaw

  • 24 April

    Dear First Car Rental,
    Best service received by the Cape Town International Airport branch staff on Friday, 22 April 2016. Keep it up guys.

    Morena Setloboko

  • 28 April

    Dear First Car Rental,
    I have collected my vehicle from your Lanseria Airport branch. Very professional and speedy service!

    Roder Sorrell

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