Q&A with Adelle Nel

We catch up with Adelle Nel - Executive Head of Operations at First Car Rental

What makes a great team?

People! Making sure you have people on your team with the right attitude and skills that complement the team. A team that is dedicated to striving for excellence, open communication and respect for each other.

How do you motivate your team?

I believe in setting clear goals, involving my team in the decision-making process and keeping them informed on the progress. Acknowledging and celebrating our achievements.

How do you stay in touch with the larger operations team?

When I started my career, I fell in love with car rental and the people I work with. I enjoy spending time at our branches, interacting with our customers and seeing first-hand what the ops team experience on a daily basis. This keeps me in touch with what is actually happening at the coal face.

Why do you think people choose First Car Rental?

Our people, diversity, ability to make changes quickly and most definitely our innovation.

What is your recipe for success, how do you always make sure you stay First?

For me this is quite simple. Unless you are prepared to truly listen to constructive feedback and willing to make the changes that are required for improvement, you will be left behind. Myself, my team and our company embrace change.

What is your top local travel destination?

Cape Town and anywhere coastal. The ocean is food for my soul.

What are your must-haves for travelling long distance?

My cellphone to stay connected – this will ensure that I don't get lost, considering my sense of direction and most definitely my hairdryer, I don't go anywhere without it.

What song/album is currently playing in your car?


First in Car Hire. First in Service.