First Car Rental wins 3 ACSA Feather Awards
Prestigious South African airport awards based entirely on customer feedback
December 2015 - First Car Rental is proud to announce that three of its airport branches have been named 'Best Medium Car Rental Operator' by the Airports Company South Africa (ACSA).
The annual ACSA Feather Awards recognise top performing airport members for outstanding customer service rendered during the year. The awards are based entirely on customer feedback, which is collected through surveys, face-to-face interviews and "mystery shopper" appraisals.
This data is then analysed by two independent organisations, the Transport Research Laboratory based in the UK and the Airports Council based in Switzerland.
Service elements evaluated include:
• Efficiency of staff
• Courtesy, helpfulness and friendliness of staff
• Car rental checkout processing times
Says Melissa Nortje, Executive Head of Strategy, Development and Marketing at First Car Rental, "First Car Rental constantly strives to improve operational and service standards, so we are delighted to receive these sought-after ACSA Feather Awards.
To the Upington, Kimberley and Bloemfontein Airport branch staff who have made this achievement possible, congratulations and thank you for your purple-passion and commitment to our wonderful brand."
To read First Car Rental's Customer Service Charter, click here.
Pictured left to right: Landi Kuhn, Branch Manager, First Car Rental Bloemfontein; and Riëtte Nöthling, Branch Supervisor: First Car Rental Upington Airport.
First Car Rental has 51 branches located nationwide, including branches at all major South African airports, business and tourist destinations. To find a branch closest to you, click here.