Dear First Car Rental,
The staff members who assisted me on 20 August were very friendly. They know how to treat the client and they make sure you understand everything before you sign.
Sandile Daniel Khobeni
Thank you so much for all your assistance in the bookings. It is much appreciated. Thank you for your prompt responses. It is a pleasure to work with all of you.
Charmaigne Joubert (Fuel and Car Rental Administrator, Eqstra Fleet Management)
I would like to express my appreciation for the excellent service I always experience with Alida at Cape Town International Airport. Alida is surely a wonderful asset to have in your company. She always makes one feel like family.
Dewald Smit (Sequence Logistics)
Dear First Car Rental,
I would like to pay a compliment to Khethiwe for exceptional client services. Thank you for the quick and professional service.
Thank you for always going the extra mile. Your positive attitude and assistance are always appreciated.
Venecia Heyneke (Tata Automobile Corporation SA)
I have had dealings with one of your staff members, Shantelle McClaren, on more than one occasion. I must emphasise that I have received nothing less than the very highest levels of Customer Service Excellence on each and every occasion I have dealt with Shantelle.
It is an absolute pleasure to interact with her. She is courteous, efficient and professional, with a focus on keeping the customer happy!
Shantelle is an asset to your organisation, and she is the reason I would not hesitate to use First Car Rental again!
Athanasios (Arthur) Tassopoulos (Director, A. Tassopoulos & Associates (Pty) Ltd)
My MD, Mr Andre Compion, would like to make mention that he greatly appreciates the service offered at your Cape Town Airport branch, in particular, yesterday, when he collected his vehicle early in the morning. He was under tremendous pressure with time in getting to a meeting at Lanzerac Hotel. On his arrival at First Car Rental, he received outstanding, very quick, professional service, which in fact, went a long way in him getting him to his meeting in good time.
This is not the first time he has had a good experience with the Cape Town Airport branch. He would like to thank you and congratulate you specifically for the efficiency experienced at your branch.
Well done to you and your staff! Our company has been with First Car Rental for many years and look forward to many more.
Fay Rautenbach (Group Secretary, Paul Moeller & Co. (Pty) Ltd)
Dear First Car Rental,
I would like to thank Lizinda for her outstanding service to EFS (Empire Fleet Solutions). Wherever there was a problem, she sorted it out within reasonable time and for each and every extension/termination/booking/query, she kept me informed the whole time.
There was no need to follow up with her. Before I could follow up, she already sorted out the problem and called me back with an answer.
It was a pleasure to work with her this past weekend. Once again Lizinda, thank you very much for your outstanding service. Much appreciated.
Sune Smith (Call Centre Professional Service Consultant, Empire Fleet Solutions)
I want to take this opportunity to compliment your colleague Petro for the exceptional service she has given us over the last year!
We are booking more and more with First Car Rental and have some fairly difficult "situations" with her managing to source cars at the last minute and pacifying some anxious people (including myself!)
I appreciate the fact that she responds very quickly to my requests for information and assistance. I received the last email from her well past working hours. This degree of commitment from her makes my life considerably easier! I nominate her for your employee of the month!
Fiona (Ariste Health)
11 September - WINNING LETTER
Dear First Car Rental,
I want to compliment Johan Francis of Cape Town International Airport branch for his services on 10 August 2015. I returned the hired car early in the morning and was met by Johan who was very friendly, which is a happy change from other car hire companies that I have had dealings with.
Assuming that my companion had taken my cellphone with her, I handed over the car keys to Johan and continued to the check-in hall. After checking in, I discovered that I did not have my cellphone on me and realized that it was left in the car. Apparently, Johan on discovering the phone, went into the airport to look for me and could not find me.
Johan decided that he would keep the phone on him knowing that sooner or later I would come back looking for it. I returned about 30 minutes later to find Johan eagerly waiting outside his office for me. He immediately handed over the phone and apologised for not being able find me inside the airport building. Such honesty is seldom encountered as he could easily have said that he did not find the cellphone in the car and I would have assumed that I must have lost it somewhere else.
Please pass on my thanks to him. I will definitely use First Car Rental in future for my business and personal travels.
Benny Too (FLUOR SA (Pty) Ltd)
I recently hired two VW Combis and had a problem with the one being charged for refueling after I had filled the vehicle at the airport before dropping it off.
I contacted your office and spoke to a young lady called Dominika Lasek about my problem. She said she would investigate the matter and get back to me within the day.
I am very pleased to say she did get back to me within the day and sorted my query out. I was very impressed with the manner in which she helped me and how friendly she was at all times.
Please pass on my sincere thanks to her for assisting me and sorting my query out so quickly.
In most cases we customers tend to complain and raise queries about the kind of service we have received from service providers/employees. We rarely drop emails to appreciate the good service we have received.
Allow me to extend my words of appreciation to your colleague, Liziwe, who was assisting me with reservations. I must say she made things easy for me and I would like to say 'thank you'. You are leading a great team of professionals who go the extra mile to make sure the customers understand how First Car Rental works.
Sello Sekaja (Regional Operations Manager - GEP Sedibeng)
I would like to pass on a compliment to Zachary (one of our Regional Managers) from my CEO. He collected his rental vehicle on Monday from Durban's King Shaka International Airport and said that the service was great and pick-up went smoothly, he was really impressed. Thank you to you and all involved.
Leeanne Dunbar (PA to CEO and COO, UMS IPES-Utility Management Services)
I would just really like to commend Calvinia for a very quick response to a situation I have had just now.
Mathilde from Kwikspace phoned me at 2pm this afternoon to enquire and urgently book a transfer for their CEO for tomorrow morning at 4.40am.
As she needed an answer and confirmation before 2.40pm, I phoned the First Car Rental call centre after sending an email and then I phoned to make sure we could get an answer ASAP.
As Lizinda usually deals with the transfers, I asked to speak to her but she was on lunch, so Calvinia stepped in. I called the call centre at 2.22pm, Calvinia phoned me back at 2.32pm to confirm we could do the transfer and that she would be able to send me the confirmation right away.
This has really strengthened my relationship with Kwikspace thanks to the very quick turnaround time and all because of Calvinia's quick action. Thank you so much!
Petro Redelinghuys (Area Sales Manager: Gauteng, First Car Rental / SIXT Rent a Car)
Dear First Car Rental,
I am writing to commend the wonderful attitude, as well as the helpful approach and service given to us by Lebogang Masekwameng. I'm very pleased with the quality of service provided and impressed with the extra mile she goes for all of us at Eskom. Her charismatic character and friendly nature towards us makes her very easy to work with.
I sincerely appreciate her responsiveness and the way she conducts service. Such commendable service comes once in a blue moon in this industry; you have a gem in your staff!
Puledi Chuene (TWF Corporate)
I would like to take this opportunity to let you know that Avril has been nothing but amazing in her ability as a sales manager, ever willing to help out - be it a last minute car rental; or no cars being available for a particular branch; or changing clients to a Show&Go booking facility; to updating with regards to the Weblink; or assisting when the Weblink is not working well, the list is endless!
She sets up monthly meetings with both myself and my client, Sidel, and is extremely efficient in resolving issues when they arise.
This morning I called her at 6.30am to assist with Kynoch Fertilizer, a new corporate client whose weblink I do not have access to. The client needed a car at 7am this morning at Durban's King Shaka International Airport. Despite the fact that she was not even the key accounts manager on the account, she still assisted me with the booking a few minutes later.
I think she is one of the few sales reps that care enough to ensure that both her clients and travel account managers are happy all round. I am really appreciative of all her assistance and it was important for me to write this email to you acknowledging all her efforts and continued support.
Terusha Govender (Expert Account Manager | Corporate Traveller Heathway | Flight Centre (South Africa) (Pty) Limited)
Thanks so much! You are truly a trooper! I appreciate you and cannot say enough about your determination to assist customers to the fullest! I look forward to meeting you in person on my next trip down there.
Niyi Coker, Jr. MFA, Ph.D. (SDC) (Centre for International Studies)
Just want to say a big 'Thank you' to Ilda Menly. She went out of her way to assist us with a very difficult client. She was so on point and professional. She was just amazing!
Sally Mahlangu (Gage Car Hire, Call Centre Manager)