Cape Town being my hometown is always a happy event if returning after a long, tiring journey. In most cases I don't expect preferential treatment, playing fair is in most cases more rewarding than being the winner.

The welcoming smile and greeting when approaching your offices really helps with feeling at home. Shafiek, thanks for that smile and always remembering my car of choice and the happy "good evening Mr. September". Joshwin, your friendliness and interest, "how was the journey?". The tall gentleman from George (can't recall your name), always polite with all your customers. Alida, that extra touch of "I care" and that million dollar smile, it was noticed last but not least, Justice (before your offices moved), your offer "can I drive you to departures" especially with my early flights, "when are you returning, see you then".

Once again thank you, that extra touch, interest and care, contributes towards being the winning team. I'm currently in Durban and honestly looking forward to my return on Friday evening. Keep up the good work!
Andre September
Profdoc (Pty) Ltd
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5th May
Good Service and Cars are in good conditions!
Seth Ramagwedzha
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5th May
During my collection and delivery of the vehicle service that I experienced during this period was excellent. Te vehicle driven was in good condition and pleasantantly spacious and comfortable to drive.
Renee Montez Avinir
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5th May
We were most impressed with your service, quick and easy and the vehicle was in excellent condition...thanks.
John Howard
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6th May
Received outstanding customer service from Bev at the airport and from Derrick who arranged a replacement vehicle for me
Milan Vodopivec
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To Uvi. Thank you very much for the excellent service. Have a nice day.
Fransisca Smith
EFS Fleet Solutions (Pty) Ltd
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Hi there. We have just been to SA for 10 days and rented a car from your company and would just like to say we were really impressed with the service we got from all the staff we dealt with at Cape Town Airport. They were all professional, friendly and helpful.

The lady who collected the car from us, Alida was particularly good as ran to fetch us trolleys for our luggage when we arrived and the whole process was really made quick and easy.

This is great especially with the world cup round the corner to make people realise how wonderful our country and people are!
Anja van Jaarsveldt
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8th May
Just a simple thank you to Douglas for his outstanding professionalism and friendly manner he assisted me earlier today when I collected my vehicle. Hope he will be with your company for many more years to come! Was such a pleasure to be assisted by him! Thank you also for bringing my BMW rental car in front of the exit door. Much appreciated.
Susan
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10th May
Dear Ravika. I had dealt with Fezile Forbay during the time of having to hire a vehicle during the month of April 2010! I have to say that it was a pleasure having Fezile as a service agent. Her presentation & ability to organise was impeccable & therefore I will not hesitate to recommend or deal with your company again. Many Thanks to Fezile may she always excel in her duties!
Melvin Royeppen
Import Operations
UPS-SCS South Africa (Pty) Ltd
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11th May
We had a query about a prepaid car rental if you still need a credit card. Beverly found out what our options were and was very friendly and helpful in finding a solution for us. Thank you so much Beverly.
Marisca Biagio
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12th May
Just a short note to say thank you to Douglas in Cape Town. He was really helpful when we went to pick up our car in Cape Town on the 3rd of May 2010.
R van den Berg
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12th May
Good Morning Mr McKay. I trust that this email will find you well. I wanted to bring to your attention the excellent service we at ORT always receive from Jo-Ann Govender. Jo-Ann is always so efficient and helpful in assisting us with the required natis docs. We know that this task can be a painful process, especially when we have a client standing in front of us that requires it immediately but we know that we can count on Jo-Ann.

This morning I sent Jo-Ann a request at 08h17 advising that the client will be collecting at 09h30 and I received her return email with natis intact at 08h33 – this is outstanding.
Natasha Ferreira
Shift Supervisor - O.R Tambo International Airport
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12th May
Thank you for the very easy update system. It is really user friendly for an "oldie" like me!
Marilyn Bourreau
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Morning. The rental went very well. I has such good service upon receiving the car. They even offered me a CPT map and places of interest to visit. The vehicle was clean; I was shown how to operate the car etc by a gentleman named Daniel (he was lovely). Upon the return I was met by Anver whom checked the vehicle and took the effort to drop me of and assist me with my luggage to check in. Thank you for the great service, i would definitely rent with First Car Rental again.
Amisha Haroo Sooka
Luna Travel
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Greetings. It is very rare that I send out such emails especially in these days where it is the norm to receive below standard service from most service providers. I have been doing a lot of business with First Car Rental at OR Tambo and in my dealings with them I found a gem. I would like to say thank you to Beverley from the OR Tambo International for the efficient and professional service that she always offers.

I am sure I am not the only Client who has said this about her; she always goes the extra mile in ensuring that customers get what they want. Beverley you have ensured that First Car Rental will keep me as a Client for a long time to come. Thank you for you great service, keep up doing the great job :-)
Mfundo Dyasi
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To whom it may concern. I would like to compliment Marinene on the great service received this week while renting a car from First Car Rental in Bloemfontein.

Marinene was very helpful and her positive attitude was a delight. She dealt with things professionally and it made a positive change from the usual service provided by other car rental services. Not only this but her brightly coloured purple jacket helped a great deal when trying to locate a First Car Rental personnel amongst all the hustle at the airport. Thank you again for the great service
Beth Weertman
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17th May
Staff were extremely friendly and helpful. Provided the info I required (being a first time rentee)!
Liza Duigan
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17th May
Dear Ms Wessels. We have now received all invoices and credit notes as promised by you. We would like to thank you for your assistance and the efficient manner in which you dealt with the problem with our car hire. We would certainly recommend your company to our friends!
Mr & Mrs Schofield
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Dear Colleen. As you are aware I had the most embarrassing time with Tempest car hire yesterday only to find out afterwards that every time they swiped my card for deposit purposes, R2500, it held the funds. I have no doubt that it could well have been a combination our fault and a system problem. My Sara kept transferring funds into my card account which, as we all know, takes 24 hours to mark-up.

The problem was resolved with the assistance of your Sarah Louw at your OR Tambo office. By the time I met with her I was rattled as I had a meeting in Centurion Pretoria at 11 am and had no transport due to the lack of wanting to assist by Tempest staff.

Sarah had me on the road in 15 minutes after dealing with me the bank and making every effort to ensure that I had wheels. Sarah is a lateral thinker and must be an inspiration to your staff and customers and in particular the customers that were in your office at the time who witnessed her caring approach and attitude that she adopted to resolve the problem. She is a true ambassador of your company and an example of going the extra mile to assist a customer.

I will never use any other car company and have already shared my experience with a number of people. Well done Sarah and First Car Rental.
Hugh Turpin
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19th May
Dear Viv. I know I gave you feedback on the arrival at First Car Rental's Cape Town International Airport Branch and the collection of the car, which was friendly, efficient etc. - especially with me adding a driver, and changing the dates. However, I wanted to give you feedback about the return.

In the past you would arrive and frantically hunt around for a trolley, a person to check the car etc. This time as I pulled up, there was someone with a trolley, who took out the case of wine from the boot, put it on the trolley, checked the car, and had my signature very fast and very efficiently. I was very impressed. Please let First Car Rental know.
Marilyn Cooper
Cape Wine Academy
Managing Director

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20th May
Dear Sarah. I hope all is well. A client of ours are presenting at the Birchwood Hotel this morning. His flight was delayed. I phoned the branch to ask whether we could speed up the collection process. Natasha assisted with setting up the contract. She even made sure that the vehicle was parked near the collection desk. People are the biggest assets of any organisation and I must say the service rendered by Natasha was truly world class! Thank you so much for accommodating in such a prompt manner Natasha.
Gunter Smalberger
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21st May
Good Morning Morne. I usually use you people for my car rentals in Cape Town, and we book ahead (normally) through Holiday Express. Between my Office Manager and myself, we forgot to do this for yesterday morning - so I arrived without a booking. Your man Joshwin was FANTASTIC! Extremely helpful and efficient. Please pass my thanks and appreciation to him again.
Neale Gordon

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22nd May
Good morning. I am in awe of the service I received from Douglas in Cape Town. Previously he assisted me with a vehicle as I had last minute changes in Cape Town, therefore had to return my rented vehicle to AVIS, and could not get it renewed at a decent tariff, and had end up with your company after he signed, sealed and delivered the business deal. (For me to get a vehicle).

Tuesday, this week, I had made numerous calls to your Call Centre, Cape Town Airport branch to get some clarification on some rates and packages, and after having had to explain myself to every person on the line, I thought it would be best to call him straight away, and get to speak to him. Unfortunately he had been off duty and I had to wait another two days, but am so glad to got hold of him yesterday mid-day when he answered the phone. We had some laughs and some serious talks too. It was worth the wait to be assisted by him.

Herewith I just want to say that I do admire such a nice person to deal with, who (Douglas) has got such nice telephone etiquette (pardon the spelling) and have the ability to explain your terms and conditions associated with the packages you offer, in such nice, understandable detail or fashion rather, that one does not need to ask any more questions, and truly find that your company has got no "small print" or "hidden clauses". He will remain my prefer contact with your company as I am yet again in awe of him. Thank you for First Class Service - always.
Bergitte Ludicke
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24th May
A BIG thank you to Douglas for his friendly, acknowledgement and calling me on my name (made me feel part of the First Family). He gave my family such wonderful service on our recent trip to Cape Town. Had a great car and for once can only be impressed with the service, grateful for the decent and nice car, and again amazed by his wonderful smile and warmth approach. Note to Management: You have just landed yourself a loyal customer to STAY (already spreading my experience by mouth on airplane and at work).
Mr Moolla
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24th May
Dear Erika. A transfer was confirmed with First Car Rental for Miss B Zapheriou, the daughter of Andreas Zapheriou (MD of Icon Travel) for the 30th of April 2010 (Ref # 80006243). She has since passed on to Andreas that she was extremely impressed with the service delivered by First Car Rental (She has used a number of transfer companies in the past) and would like to pass the compliments onto the driver as well for his professionalism. Thank you for your service, it is comforting to receive wonderful feedback such as this.
Siobhan Collier
Senior Travel Manager
Icon Travel
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26th May
Excellent service received from your Bryanston branch in receiving the rental vehicle and upon its return. Ms Sam was so kind to serve me.
Pierre Kedzierski
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26th May
Goeie dag, net 'n baie dankie-groete aan jul kollega in Kaapstad wat vir ons fantastiese en puik diens gelewer het! Dit is baie aangenaam om so 'n vriendelikke Afrikaans sprekende persoon tee te kom! Ons sal def'nitief weer ons besigheid na U vooraanstaande maatskappy bring. U het ons gemoed en vertoue gewen en sal nie meer die AVIS reus ondersteun nie. Fantasties! Baie dankie.
Mnr. Willie Van Graan
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26th May
Hello to the Customer Service Team. Some well-deserved praise, and a request.

The Situation: On Monday evening 26 April this year, just after 10 pm, I arrived at the "old" Durban International Airport on a much delayed flight from Lanseria. My wife then called to say she would not be able to pick me up because our electric driveway gates at home were opening and closing independently of each other simply "as they pleased" and she was unable to deactivate them, nor "take a gap" and sneak the car through! So, no pickup for me, and no taxis because the airport was already in close-down mode!

The Praise: I hot-footed it to your office and car park only to find the ladies already in the process of locking the front door! They very kindly opened up and quickly arranged a car for me. Phew, and great service, thanks! I returned it the next morning. Total distance travelled: 18kms.

The Request: I certainly would appreciate it if your kindness and efficiency could extend from the super emergency help given that evening to a rebate on the overall cost of the hire
Gary Hollins
(MCSSA) Member H09750 Computer Society South Africa
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26th May
I received excellent service from Beverley from the OR Tambo office. I was querying the reason why the balance of amount that was blanked off on my credit card had not yet been released (either by the bank or by First Car Rental). Beverley quickly went through the records and realised that the problem was on the side of the bank. She called them and within 5 minutes called me back with the news that the blanked off amount had now been released. I really appreciated that!
Benjamin (Ben) Khonyane
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27th May
I've been a Service and Operations manager for the largest financial institution in SA and have always encouraged my staff to strive for service that really "wows" clients. I've recently had the pleasure of dealing with your company. This has been a real pleasure - you keep to your promises, your staff are incredibly helpful and it's been has delight dealing with you. I have already contacted ex-colleagues to recommend them to use you for their future car hire.

All that I can say is well done; you will do us proud for the 2010 world cup. Can you please forward this to your Service Manager and MD you deserve the accolades - you guys have got service down to a fine art and, to me, have set a standard of service that others can only hope to achieve.
Stuart
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28th May
Hi Debbie Jenner. Thank you for resolving this issue with such speed.
Pierre Kedzierski