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Customer Services / Log a compliment / compliments march 2010
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First Car Rental Customer Compliments for March 2010
1st March
Many thanks to Debbie Jenner for handling my query so efficiently and promptly.
Katrin Heyde
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3rd March
Dear Christo,
There was a huge problem with this client when he was collecting the car from Umhlanga branch. It was a blessing that this client landed in Shane’s hands, Shane went all out to help and accommodate the client in the situation. I’m bringing this to your attention because I feel that what Shane did that day must not go unnoticed.
It is so nice to know that there are still people that are prepared to go the extra mile.
I take my hat off to Shane. He saved the day with a positive attitude even though he was being screamed at, insulted & shouted at by the client for absolutely nothing, he still managed to remain professional & go all out. You don’t get that more often these days.
Esther Mdhluli
EFS Fleet Solutions
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4th March
Didn’t have a reservation but your people were exceptionally attentive and had me mobile in quick time. I travel twice a month and will use you again shortly. |
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John Mulhall
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8th March
Good day to you. I would like to take this opportunity to highlight Beverly’s Service Excellence, which went beyond the norm that I have ever experienced. I would like to point out that I have travelled extensively overseas, mainly UK, Europe and USA, and am really pleased to have |
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experienced the Best Service that I have ever received, locally, here in South Africa. I arrived from Cape Town on 25.02.2010 for the day, returning home later the same day.
To keep it to the point, after a small glitch (from my side), I was unable to get my vehicle booked with First Car Rental (as I had my wife’s credit card and not mine with me, not very clever I know!). I was introduced to Beverly, who after hearing of my predicament, asked me to sit for a few moments while she would try to organise some form of help for me.
Beverly returned a short while later, and had organised a solution to my problem. (I needed transport to an 11.00am appointment in Pta, and then a further appointment in Springs at 14.00pm, then back to the airport to fly back to Cape Town later that day. And without my credit card!)
She could have adopted the attitude “your problem not mine”, however, she really went out of her way to make me, firstly feel comfortable, secondly attending to sorting out “my” problem, which she did successfully.
Beverly, you are an “Angel of note”, God bless and keep on helping people because that definitely is your “forte”. Please pass on my sincere thanks to her.
Leslie Lane
Marketing Manager
Heroes Protection Services
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9th March
I was very impressed with Debbie's service at the DBN Airport reservation desk. I also want to compliment [First Car Rental] on the club card taking away all the hassle of supplying information!
Roelof Minnaar
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10th March
Compliment on the good service received delivery was on time, agent was friendly and knowledgeable.
A Oberholzer
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10th March
Hi
Thanks for your excellent service I will definitely use you again
Anna Marie Oberholzer
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10th March
Received outstanding customer service from Bev at the airport and from Derrick who arranged a replacement vehicle for me
Mohammed Ebrahim
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I would like to thank your colleague at your Cape Town Airport operations named Douglass, for his friendly and humoristic attendance with which he attended me with. Not only did he gave a quite competitive quotation (which I took eventually after shopping around properly) but he was genuinely a pleasure to be assisted by and what was great, he recognised me from two months earlier! Which was kinda nice though, I must admit!
Be so kind as to forward my THANX to him? I will certainly stop shopping around and come str8 to him for future business.
Darren Sacks
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May I say a huge thank you to Douglas … at your Cape Town branch where he quickly assisted me with a rental vehicle for our business trip to Cape Town.
Friendliness I suppose is just in his nature since he really went out of his way to let me choose my color and vehicle brand in the category B that was available on our arrival.
He knew all the tariffs and waivers, liability amounts etc. I thought he was reading it all from the screen, but then my wife pinched me and said to me that the agent looked me straight in my eyes chatting up a storm with all these amounts and figures! AMAZING that you get a talking computer with a personality. WAY TO GO 1ST CAR!
You will get lots of business with him at the steer of your boat in Cape Town! I will pass on the great experience we received to all our business colleagues.
Sikander Mahamed
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12th March
Good morning. On 5 February 2010 I had the absolute pleasure of meeting and dealing with Dumi at the Lanseria airport. His patience, friendliness and professionalism has left a lasting impression on me. Please extend my sincere thanks to him for the wonderful service he gave! And of course, thanks to First Car Rental for having such a wonderful person like Dumi in your employment.
Carmelita Africa
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12th March
A big thank you to Douglas at your offices in Cape Town. We paid your offices a visit to enquire about a long-term rental and he was so kind as to inform us of all the safety features and extra services your company give. My daughter and I were looking for the best deal to hire a long-term vehicle whilst she is studying in Cape Town. He was really concerning and had all our needs attended to! I want to commendate him on a fantastic warm personal touch he had earlier today!
I can now be rest assured my daughter will be in the best hands whilst having her vehicle for the next 3 months to come with Douglas taking care of things!
Thank you Douglas
Mrs Gomer
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13th March
Thank you for the wonderful, efficient and helpful service at Cape Town Airport. Especially transport from the depot to terminal.
Allan Rabbie
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11 March 2010
Dear Melinda . I'm proud of Rebecca Classen, she is a good Lady. These are types of persons we need as clients from the service providers, who also on the other side puts the name of the company on top, I can now recommend First car rental to anyone who wants a car-hire because of her. Keep it up Rebecca... well done girl! I pleaded that my funds be made available on my card, as I'm desperate. Rebecca made it possible for me. Thanks once more.
Temba N Lunika (Bro T)
Asssitant Manager: Human Settlement Dev
Eastern Cape Provincial Department of Housing
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16 March 2010
“Thank you so much for your excellent internal customer service which allows us to give excellent external customer service.”
Esna Venter
Customer Relations Agent
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17th March
Thank you for the very easy update system. It is really user friendly for an "oldie" like me!
Marilyn Bourreau
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Hi there. I just wanted to drop a quick line to say how pleased my husband and I were with the service we received from First Car Rental on our recent trip to South Africa. We were in SA visiting family from Mid-Feb to Mid-March and during that time rented 3 separate vehicles from your company: a Nissan wagon (picked up at Cape Town airport), a Toyota van (picked up in Downtown Durban), and an Opel Corsa (picked up at CT airport). We were very pleased with the vehicles, and incredibly impressed with the professional and courteous service, particularly from Joshwin and Alida at the CPT arrivals centre.
Thanks again,
Christopher & Amanda Emery
Gary Emery & Emery Insurance, Durban
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Hi All. I just wanted to give a special mentioned to Sarah Schofield, Adelle Nell and Debbie Jenner for the fantastic effort they have put into resolving the recent issue which afflicted me. (Pardon me if the spelling of the names is incorrect as we have only conversed telephonically).
There was a lack of communication from the Randburg branch with regards to a swap-out of a vehicle and these ladies made every effort to resolve the situation when an unexpected bill had come through.
Its rare to see such commitment to service excellence and I just wanted you to know that you efforts have not gone unnoticed and are greatly appreciated
Kind Regards
Ahmed Vawda
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Dear Tarryn. Although I am not happy with the result I would like to thank you for your courteous handling of my complaint.
Paul Howson
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19th March
Well done Danielle and Ortia. Could not have asked for a better way to end the week! I don’t think all of us realise or maybe sometimes just forget the challenges that Rental Agents are faced with on a daily basis. When you are able to deliver an outstanding job AND still receive a compliment you must know that it is truly something special. Thank you from myself and the rest of the A-Team! You have done us all proud and what a pleasure to know that we have such star performers on our team! Keep up the good work!
Adelle Nel
Regional Operations Manager - Gauteng
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22 March 2010
Hi Melissa. Moerse thanks vir whoever die upgrade geauth het! Dit was regtig fantasties en ek dink julle diens in Durban was awesome! Se baie dankie vir Debbie (ek dink?) en haar personeel!
Thanks
Dr Zee
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Obtained very good service and you have now a customer that will inform all her friends.
Tania McLachlan
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24th March
Thank-you for being so efficient and helpful; pricing is also very competitive.
Malcolm Turner
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19th March 2010
Good Afternoon. I got your e-mail address from your office in Loop Street to thank your staff member working at your kiosk in the Arrivals Terminal for International Clients this morning.
My partner and I landed from Germany early this morning past 05:00am and were very swiftly assisted by the gentleman on duty. (Wearing a bright yellow soccer shirt and Mo-hawk styled hair)
Although there was a queue and I had to wait 50 or so minutes to enquire about a rental, he did assisted my partner and I without any hassles and was so kind and friendly (looked a bit off and had a croaky voice too due to flu) but did work in a fast yet professional pace to get every client before me sorted, signed & on their way.
I certainly appreciated his efforts in not allowing us to rent from your competitors, we certainly got a decent deal for the 13 days so my business partner whom I accompanied by air to South Africa can have transport. And may I add, my business partner was extremely impressed. He will certainly be an asset to your company during the Soccer Season to hit our shores soon! Kindly pass on my utmost thanks! Have a great weekend ahead!
Johann Coetzer-Liversage
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29th March 2010
Good day Cindy Reid. I would like to take the opportunity to pay a compliment to one of your employees, Riette at the Uppington Branch. She gave excellent service under bad circumstances. She really is a jewel to your company and made my experience as painless as possible. She is always friendly and professional and made me feel that she had my interests at heart.
ME Maarsdorp
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30th March
Earlier today we had 2 reservations with Europe Car, and we had to take at least one saloon type vehicle. The Mini-van option we cancelled with them and came to your offices where we were promptly assisted by a young man DOUGLAS. We preferred to take the unlimited mileage option, but the price tag were a bit too steep so the gentleman opted an alternative category which was a NISSAN XTRAIL. Our quote we got from Europe Car and also at HERTZ was in the region of R14035 for the 9 days. With you we got the deal at R7200.
We were so elated and amazed! We will certainly spread the word and a big thank you to the agent that accommodated us so friendly and swiftly! This will certainly be a vacation to South Africa to remember. Thank you dearly.
Joel Leighton
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31st March
Dear Sirs. I rented a car on the 17 February 2010, from First Car Rental and I was pleasantly surprised at the utmost courtesy and professionalism shown towards me by Beverly, she really went out of her way to assist me, and it was only a pleasure to deal with her. I will definitely use and recommend First Car Rental in the future.
Michael Hough |
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