They way you do your explanations of our waiver liability we booked on-line, one seldom thinks that you are in the wrong profession and should rather become a teacher, simply due to the clear and precise way of explaining the packages. Not too long, not on a boring note, but simply what every renter at your company should and need to know!

I was truly amazed by his every little effort he tried to put into our business, by providing a free road map, explaining and directing us to our lodge, how to drive, even provide us with a 'DRIVING TIPS' print-out for driving in South Africa. We frequently rent throughout Europe and the Mid-East, but never had this kind of service. Indeed a FIRST CLASS SERVICE from FIRST CAR RENTAL.

Allow me to convert and persuade all our other groups to travel to your beautiful city to come to your branch. Thank you. Gutten Tag!
Herr Manfried Lamert
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
9th June
Hi Una. I believe that Leanne Margo works in your team. I’d like to use this opportunity to commend her for her professional and pro-active attitude in assisting our company (RDB Consulting) with car hire on a short notice, and especially during the “prime-time” such as WC 2010. Her turnaround times are second to none. Having people like Leanne in your team certainly gives you competitive advantage in the market.
Jaroslav Cerny
CEO
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
9th June
Dear Cindy. I just wanted to make you aware of two staff members who went the extra mile last night and really saved the day (or rather the night).

Last night at about 18:30 one of my new clients realized that they made two huge errors, they booked two vehicles (Nissan Lavina’s) for OR TAMBO branch when in fact the clients were arriving at 18:50 at Cape Town International and King Shaka airports respectively.

At Cape Town, Warren was already in charge of the situation, calmed the clients down and organized them a vehicle, I called King Shaka and spoke to Gloria who in minutes sorted the situation.

This could have been a very embarrassing situation for my client, because their clients are from Russia and are international broadcasters. Needless to say First Car Rental saved the entire situation and the client is now a loyal First supporter. I just wanted to extend my thanks and ask that somehow we include this in the next customer service bulletin. Service excellence like this must never go unnoticed.

Melanie and Christo – thank you, and your staff for the great back up provided last night.
Theunis van Wyk
Product Manager
------------------------------------------------------------------------------------------------------------------------------------------------------------------- 10th June
We hired a car for a day; first time from First Car Rental. The service was excellent. The lady at the depot was very friendly and helpful. Also at the drop-off at the airport the guy was very friendly. Will definitely do business again in future.
Hendrina van Schalkwyk
------------------------------------------------------------------------------------------------------------------------------------------------------------------- 11th June
I would like to express my sincere thanks to your CT Apt staff that were on duty on the 10th of June when I collected my vehicle.

As I entered your offices, Anneke personally met me and escorted me to your check out counter, efficiently assisted by Morne, swiftly escorted off to my vehicle by Justice who proceeded to wipe the vehicle windscreen, (fogged up from the cold), all in all a truly wonderful car rental experience. Thank you and keep up the good service. Well Done.
Luke Werth
Nandos Head Office
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
18th June
Thank you Janine for being patient with my short temper. I am sorry that I was up set against you, but not really you. I really appreciate your tenderness and guide me to get how to solve the problem happened on me unreasonably. Thank you once again. Have a great day!
J Park
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
30th June
Hi Marli. Trust that this will find you well. Thank you very much for your kind assistance, as always. I commend you for your excellent services. Client driven services is seldom found in institutions and your company is lucky to have you. Please pass my appreciation of your services to your reporting manager! Thanking you in advance.
Mzi Edward Daniso
Senior Legal Advisor
Nedbank
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
30th June
I was very impressed at the efficient and detailed response I got to my query regarding payment of a speeding fine I incurred while driving one of your vehicles.
Ian Harrison