Pick-up Details:

Skip Navigation Links
choose locationExpand choose location


Drop-Off Details:

Skip Navigation Links
choose locationExpand choose location





Existing Reservations:




   Customer Services / Log a compliment
 
 
First Car Rental Letter of the Month

19 July

Dear Beverley.

Greetings from 2 Mexicans in the Holy Land.

After one month that we leave South Africa, still is in my heart the grace and the beauty of your country, also I want to thank you for the services that you gave to Vicente and me, we will remember always the drive to our hotel the first day that we arrived.

I work in Tourism and really what you did for us was more than expected, is great that you have that spirit, and that you continue with this, hope that more people can understand the way to treat a client. Well with this few lines, I just wanted to thank you, and God bless you.
José Javier Leuchter

Read more positive posts from happy First Car Rental customers: March | April | May | June | July
-------------------------------------------------------------
Log a Compliment
-------------------------------------------------------------
 
Customer Services Charter
First Car Rental Customer Services Charter
 
In performing our duties we will:
 
1. Act honestly, ethically and professionally.
2. Be polite, courteous and helpful.
3. Be transparent with our processes and procedures.
4. Communicate clearly and in plain language.
5. Respond promptly to requests for service, advice or information.
6. To the best of our knowledge, provide complete, accurate and current advice or information.
7. Endeavour to achieve the highest standards in the work we produce and the vehicles we provide.
8. Inform you promptly of decisions that will affect you.
9. Provide you with an opportunity to compliment or complain.
10. Apply relevant legislation, policy and procedures impartially and consistently.
11. Respect your privacy and the confidentiality of information provided.
12. Respond to correspondence promptly and handle telephone and personal inquiries immediately to a successful resolution timeframe on average of 1.86 days.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------