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First Car Rental Customer Compliments for February 2011

2 February
I would like to send a sincere thank you to Chantel Klopper for working on a recent query that I sent in about my rental car. She always responded quickly and clearly. I have been very impressed with the organisation and professionalism at First Car Rental and look forward to renting from you many more times in the future. :) Thank you!
Savanah Franklin
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2 February
Hi Kelly,
I would like to thank you and the rest of the team that assisted in making my first experience of car rental a wonderful one.

Being in the Retail Service Industry at OR Tambo International Airport, I frequently come across bad service from others, expecting the same service that we deliver. This tends to make me expect bad service but you have renewed my hope that there are companies out there that can deliver!

I would like to also thank First Car Rental; they were fast and extremely efficient. I actually waited longer on the runway, on arriving home, for a bus to the terminal than it took to get my rental. The Nissan Tiida was a wonderful car, economical, very comfortable and great for tall guys like me.
Richard Harris
Manager North Pier Outlets

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2 February
Very impressed with fast and professional response to my query, all was explained to me. Thank you Debbie Jenner!
Bronwyn Fleming

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2 February
Hi Tarryn-Lynn
Many thanks for your quick response. You are a credit to your company.
Rob Mackenzie
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2 February
Hi Debbie
Thank you very much. The company really needs people like you who keep their customers/clients informed of their query till the end
Davis
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3 February
Dear Sir
I wish to commend Dominika and Fezekile on a service superbly rendered. They attended very professionally and without hesitation to all my unclarities and FAQs . Since I was so tired, and I know they might be feeling likewise too, the smile and hospitality shown by Fezikile encouraged me tremendously to press on through the week.Thanks once again, your kindness is much appreciated and I will always refer others.
Vivienne Erasmus
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3 February
We want to thank you for sorting the car for us. We had the best time ever in your wonderful country and had a good balance of action-packed days with complete relaxing. We did the sights, the winelands and of course the Garden Route and met some great people along the way.

Jeffrey served us at your First Car Rental Loop St Branch and was very professional, friendly and smart. He also did full vehicle handover and vehicle was in good condition.

Although we had problem the PE end, your customer services fixed it quickly and without fuss so a very good rental all round.
Dee
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7 February
That was a perfect service. Congratulations and thank you very much.
Jm Moret
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8 February
How can anyone not feel good if you receive a nice mail from a fantastic lady, Debbie Jenner.

I would like to thank you for your help. It is people like you and Melissa that keep a company's name high and customers to keep on supporting First Car Rental.
Coen Strydom
------------------------------------------------------------------------------------------------------------------------------------------------------------------- 10 February
Although the process of complaint was not pleasant for us, the final resolution was well handled, and we thank First Car Rental for its assistance in understanding our point of view.
Nicholas Dawes
------------------------------------------------------------------------------------------------------------------------------------------------------------------- 12 February
We had the pleasure of renting a Chevrolet during our recent visit to Cape Town.
We were fortunate that your Rashid Cassiem met us on both arrival and departure. He is a real credit to your organization. Thanks and regards to him.
Gerald and Ann Lipschitz
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14 February
Dear Mr Morne,
We want to say you thank you very much for the perfect service we experienced with your company. The car was in perfect condition, very clean and in good shape.

The lady at the front desk was professional and a good advisor and especially Rashid who handed over the car and did a service, never seen before. Your stuff is simply good. Now we are looking forward to next year’s visit to SA and we will book a car with First Car Rental again.
Herbert & Barbara Dörendahl
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15 February
Hi Bev
Client received SUCH amazing service form First Car Rental last time he hired he will never go anywhere else. Thank you.
Margo Mantle
Michelle’s Travel
------------------------------------------------------------------------------------------------------------------------------------------------------------------- 15 February
I would like to convey my sincere gratitude to your counter assistant, Joshwin for the exemplary manner in which he handled what must have been a very difficult car collection due to unusual circumstances.

The story was as follows:

I had heard that my sister was not expected to survive the day after sudden deterioration – she had cancer. I was on a flight from Durban – I collected my baggage and was making my way to collect my car from First Car, when I got the news that she had died at 12.10 p.m. – Needless to say, I was very shocked and hardly able to function – so I spent some time just standing looking out of the window in your airport office, not know whether I could even speak –I felt devastated.

Eventually I made my way to the counter – Joshwin was on duty there – I had to explain what had just happened to him as I was hardly able to contain my emotions, as would be expected. To make matters worse he had to tell me that my license had expired that day as well –so 02.02.2011 was not an easy day by anyone’s standards!

He was of course, overwhelmed by what I was saying and just politely said “I am so sorry about that mam” and continued without any fuss at all. He arranged the required indemnity form and of course all that took a little longer. He then asked me if I was sure I felt alright to drive and accompanied me to collect the car – we had to stand waiting for it to arrive for a couple of minutes. Without saying a word he gently put his arm around my shoulders for a few seconds….to show his sympathy – I will never forget that young man’s kindness.

Thank you Joshwin. That gesture meant more than a thousand words could have, at that very sad point.

The delivery person was equally polite and very helpful in checking the car and he also asked if I was sure that I was capable of driving myself and that I should be careful. It was good service and over and above that an understanding and appreciation of another person’s situation in such sad circumstances. That is true empathy, such a valuable quality in life.
Erné Ness-Harvey
Erné Ness-Harvey & Associates cc
------------------------------------------------------------------------------------------------------------------------------------------------------------------- 15 February
I would just like to say a special thank you to Rashid – I returned a Chevy Spark on Sunday at 4pm & was late for a flight out to Dubai. Rashid was very quick in checking the vehicle and letting me sign off on it and then offered to take me to the drop-and-go to save me time. He then also declined a tip which I had offered him in gratitude. He was truly a polite and wonderful employee and certainly deserves a special mention.
Geri Wessels
Assistant Manager - Development
Millennium & Copthorne Middle East Holdings Limited
------------------------------------------------------------------------------------------------------------------------------------------------------------------- 17 February
If you need to hire a car whilst in SA, I can recommend First Car Rental.
Doug
------------------------------------------------------------------------------------------------------------------------------------------------------------------- 17 February
Good afternoon everyone,
In this fast-moving world it’s so rare that one comes across exceptional service; when you do all, you want to do is shout it from the rooftops.

We were in a real pinch; one of the UK producers on our show had a family member stuck in George due to delays at the airport. On the verge of missing a connecting flight to the UK, we hatched a plan. If we could get our passenger to PE she could make a flight to JHB and still make her UK flight - Carol’s first thought was… FIRST! She called Sam (JHB) and explained our dilemma. Sam put us in touch with Trevor Du Toit in the First Car Rental George branch who organised that Jannie Mafuti to drive her to PE.

Trevor was amazing and calm and immediately sprang into action. It wasn’t 17 minutes from Carol’s first call before we were all set to go. Our passenger was safe in the car and on the move. In a nutshell, your service has been impeccable!

I really want to thank your whole team for such excellent service – it’s a pleasure to work with you.
Cheryl Eatock
Out Of Africa Entertainment
------------------------------------------------------------------------------------------------------------------------------------------------------------------- 18 February
Thank you First Car Rental for speedy and friendly service and supplying us with a car that took me and my family around Cape Town while on holiday in January. I think instead of saying FIRST CAR RENTAL, it should be A1 CAR RENTAL.
Deborah Whyte
------------------------------------------------------------------------------------------------------------------------------------------------------------------- 18 February
Hi Ian
Just a quick note of thanks. The car rental went really well with First Car Rental. The Renault was awesome and all we needed. To add to the good price, the folk at First Car Rental Cape Town Airport were great, friendly and helpful. Appreciate your help and look forward to booking through you again.
Geoff Kidson
------------------------------------------------------------------------------------------------------------------------------------------------------------------- 22 February
Good Day
I would like to commend a lady by the name Chantel from your King Shaka International Airport Branch. She made my first dealing with your company a very pleasing and pleasurable experience.

I had an issue with my credit card and the funds were not reflecting on the card. She was calm about it, made me feel at ease and ensured that she provided a solution to my problem. She made the phone call to my credit card company and allowed me a platform for me to talk to them directly and the problem was solved within a few minutes.

Throughout my time at your branch she was kind, friendly and very welcoming and even offered to show me to the car herself. This being my first rental with your company, after probably renting from the rest on a personal capacity or business, I found that First Car Rental was above the rest with their service. Thank you and stay on the First spot.
TT Nzimande
------------------------------------------------------------------------------------------------------------------------------------------------------------------- Read more positive posts from happy First Car Rental customers: March | April | May | June | July | Aug | Sept | Oct | Nov | Dec | Jan 2011

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