All prices and fees quoted on this site are correct. However, our prices are regularly reviewed and are subject to change without notice.

Q: What do you do in the event of an accident or theft of your rental vehicle?
A: Once you have received medical attention, you are required to contact First Car Rental immediately on 0861 178 227

	Where an accident has occurred, a full report must be made to the nearest Police Station within 24 hours and case number obtained.
	Remember to make a note of the particulars of any other parties involved in the accident.
	If repairs are necessary, please obtain prior authorisation from First Car Rental
	Should you feel uncomfortable about divulging personal information in the event of an accident, please note you are not obliged to do so. All you need supply the relevant parties involved is the fact that the car is rented from First Car Rental, and your rental agreement number. Only the police and First Car Rental need to know personal information.
	In the case of theft, a full report must be made to the nearest Police Station immediately and a case number obtained
	A First Car Rental Accident & Theft report must be completed within 24hrs of either incident occurring. These are obtainable from any First Car Rental branch.
	Please note that personal belongings stolen or lost during an accident or theft are not covered.
	It would be advisable for renters to obtain personal belongings insurance prior to their trip.
	A claim handling fee of R450 will be levied for all incidents.
	If your vehicle requires towing, this will be for your expense.

Q: What is Personal Accident Benefit?
A: Personal Accident Benefit (PAB) is offered at a nominal fee and covers the driver and occupants collectively in the event of an accident.

Q: What are collision damage/theft waivers and how do they apply to you?
A: Waivers are not insurance. It is a legal, compulsory agreement between the rental company and the renter which generally limits the claim against a renter in the event of loss of or damage to the vehicle.

When selecting your choice of vehicle, you have 4 options to choose from. These options are self, standard, super or executive package waivers. These options differ in prices and include the group vehicle daily rate, the deposit required and the excess amount payable. In the event of an accident or theft, the renter is liable for the non-waiverable excess applicable to your rental package selected.

Waivers are not honoured by car rental companies in the case of negligence, meaning the customer would be held liable for the full amount of damage (and not just the excess).

Q: What are the factors that cancel out waivers?

Gross negligence.

Driving under the influence of alcohol or illegal substances.

Unauthorised persons driving the vehicle

Unauthorised cross border rentals.

Not adhering to traffic, road and driving regulations

Unsuitable driving or road conditions.

No other vehicles involved in the collision unless exceptional circumstances apply.

Not reporting the collision to First Car Rental and the nearest Police Station.

Failure to obtain authorisation from First Car Rental to extend the pre-booked rental period.

Failure in reporting the loss to First Car Rental within 3 hours in the event of theft.

Failure to produce the vehicle keys in case of theft unless exceptional circumstances apply.

Not reporting the exact details of the last known location of the vehicle prior to theft..

Q: Does the excess cover damage to tyres, glass and undercarriage?
A: No, the excess does not cover repairs to tyres, any glass and undercarriage, and the costs for these repairs will be for the renter. Should these components be damaged as a result of an accident, they are covered by the excess. Negligence negates all cover.

Q: What about Third Party claims?
A: If the renter is involved in an accident where the cause was not that of the renter, the renter is still responsible for the non-waiverable excess until such time as Third Party Recovery has been paid to First Car Rental. First Car Rental will then reimburse the renter. The amount reimbursed will be subject to the Third Party Recovery amount.