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First Car Rental Customer Service Philosophy
At First Car Rental, we understand the value of each of our customers, and we are passionate about service. Not only do we provide quality rental vehicles, but we also offer excellent car hire after-sales support.
Our focus is on putting people first and our car rental customer service unit deals with each customer as an individual. Each question or query is attended to with speed and efficiency.
First Car Rental strives to exceed your car rental expectations from the very first time you contact us, and every time thereafter. Your customer service advisor will take care of your car hire needs throughout the duration of your vehicle rental. Our service extends beyond face-to-face interactions when you collect or return your vehicle.
We offer 24/7 car hire customer service and support. Contact a customer service representative (CSR) whenever you require assistance – day or night. |
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Core customer service strategies
First Car Rental is a service leader because of they way we interact with our customers. By putting their needs first, we are able to provide their ideal vehicle hire service. In order to maintain our high standards of service, we follow a core set of strategies:
By striving to follow the above strategies, we ensure that all our customers will continually experience an exceptional level of service. |
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Customer service goals
Our systems and infrastructure give us the ability to resolve all queries within a maximum of 2 working days. Moreover, our customer service department is consistently given a positive response by our customers.
Submit a compliment, query or complaint to our customer service department.
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