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First Car Rental Letter of the Month

8th June

Douglas at First Car Rental Cape Town International Airport branch, thank you for the best WORLD CUP service I have ever had world wide! You acknowledged me when I came in the door, by simply standing up from your work-space chair, made eye-contact with our group, and greeted us with a wide FIRST CAR RENTAL SMILE.

They way you do your explanations of our waiver liability we booked online, one seldom thinks that you are in the wrong profession and should rather become a teacher, simply due to the clear and precise way of explaining the packages. Not too long, not on a boring note, but simply what every renter at your company needs to know! I was truly amazed by his every little effort he tried to put into our business, by providing a free road map, explaining and directing us to our lodge, how to drive, even provide us with a 'DRIVING TIPS' print-out for driving in South Africa. Thank you. Gutten Tag!
Herr Manfried Lamert

Read more positive posts from happy First Car Rental customers: March | April | May | June
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Customer Services Charter
First Car Rental Customer Services Charter
 
In performing our duties we will:
 
1. Act honestly, ethically and professionally.
2. Be polite, courteous and helpful.
3. Be transparent with our processes and procedures.
4. Communicate clearly and in plain language.
5. Respond promptly to requests for service, advice or information.
6. To the best of our knowledge, provide complete, accurate and current advice or information.
7. Endeavour to achieve the highest standards in the work we produce and the vehicles we provide.
8. Inform you promptly of decisions that will affect you.
9. Provide you with an opportunity to compliment or complain.
10. Apply relevant legislation, policy and procedures impartially and consistently.
11. Respect your privacy and the confidentiality of information provided.
12. Respond to correspondence promptly and handle telephone and personal inquiries immediately to a successful resolution timeframe on average of 1.86 days.
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