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First Car Rental Letter of the Month

24 January

First Car Rental go the extra mile!

Owing to an accident, my wife was in danger of missing the last 1Time flight to Durban. I contacted First Car Rental and requested that they pick the car up from departures and if they can also print her boarding pass.

I spoke with Leanie and she assisted us by getting 1Time to keep the flight open for a little while longer as well as taking the car from departures. Without her help we would have missed the flight. She is a real asset to First Car Rental and we will definitely use them again.

Mahomed Chowan

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First Car Rental Customer Services Charter

In performing our duties we will:

1.	Act honestly, ethically and professionally.
2.	Be polite, courteous and helpful.
3.	Be transparent with our processes and procedures.
4.	Communicate clearly and in plain language.
5.	Respond promptly to requests for service, advice or information.
6.	To the best of our knowledge, provide complete, accurate and current advice or information.
7.	Endeavour to achieve the highest standards in the work we produce and the vehicles we provide.
8.	Inform you promptly of decisions that will affect you.
9.	Provide you with an opportunity to compliment or complain.
10.	Apply relevant legislation, policy and procedures impartially and consistently.
11.	Respect your privacy and the confidentiality of information provided.
12.	Respond to correspondence promptly and handle telephone and personal inquiries immediately to a successful resolution timeframe on average of 1.86 days.

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